Our Operations
Contact Operations
+94 11 255 2277
operations@liclanka.com
Colombo, Sri Lanka
Operational Excellence
LIC Lanka operates with efficiency, transparency, and customer-centricity, ensuring seamless service delivery and operational excellence across all business functions.
Policy Issuance
Streamlined policy issuance process with digital documentation and quick turnaround times.
- Online application processing
- Digital document verification
- Automated underwriting systems
- Express policy delivery
Premium Collection
Multiple payment channels and flexible premium collection methods for customer convenience.
- Online payment gateway
- Mobile banking integration
- Automatic premium deduction
- Branch payment counters
Claims Processing
Efficient and compassionate claims settlement with quick processing and minimal documentation.
- Digital claims submission
- Fast-track processing
- Medical verification systems
- Direct bank transfers
Customer Service
Comprehensive customer support through multiple channels with trained professionals.
- Dedicated helpline support
- Online chat assistance
- Email support system
- Branch walk-in services
Risk Management
Robust risk assessment and management systems to ensure financial stability and policyholder protection.
- Advanced underwriting tools
- Risk assessment algorithms
- Fraud detection systems
- Compliance monitoring
Investment Management
Professional investment management to ensure optimal returns and financial security for policyholders.
- Diversified portfolio management
- Risk-adjusted returns
- Regulatory compliance
- Performance monitoring
Operational Statistics
Technology Infrastructure
LIC Lanka leverages cutting-edge technology to enhance operational efficiency and customer experience.
Digital Platforms
Comprehensive digital ecosystem including customer portal, mobile app, and online services.
Data Security
Advanced encryption and security protocols to protect customer data and ensure privacy.
Automation
Automated processes for policy issuance, premium collection, and claims processing.
Analytics
Data analytics and business intelligence for informed decision-making and service improvement.