Our Operations
Contact Operations
+94 11 255 2277
info@liclanka.com
Colombo, Sri Lanka
Operational Excellence
LIC Lanka operates with efficiency, transparency, and customer-centricity, ensuring seamless service delivery and operational excellence across all business functions.
Policy Issuance
Streamlined policy issuance process with digital documentation and quick turnaround times.
- Online application processing
- Digital document verification
- Automated underwriting systems
- Express policy delivery
Premium Collection
Multiple payment channels and flexible premium collection methods for customer convenience.
- Online payment gateway
- Mobile banking integration
- Automatic premium deduction
- Branch payment counters
Claims Processing
Efficient and compassionate claims settlement with quick processing and minimal documentation.
- Digital claims submission
- Fast-track processing
- Medical verification systems
- Direct bank transfers
Customer Service
Comprehensive customer support through multiple channels with trained professionals.
- Dedicated helpline support
- Online chat assistance
- Email support system
- Branch walk-in services
Operational Statistics
24 Hours
Average Claim Processing Time
500+
Authorized Agents
20+
Branches